policies

Complaints Policy

How to fill a complaint.

We undertake to provide the highest standard of service, whilst acting responsibly at all times. If, however, in the unlikely event that you do have a complaint regarding our credit brokerage service we provide you with then please let us know in person, in writing, by phone, email or text message and we will seek to resolve your complaint promptly.

You can contact us in any of the following ways to make a complaint:

By Post: 367 Caledonian Road, London, N7 9DQ

By email: support@wizborn.co.uk

Please send us your details, a description of your complaint and how you think we can resolve it, and any other relevant information which you think can help us understand your complaint. The better we understand your complaint, the easier it will be for us to resolve your complaint sooner.

Your complaint will be acknowledged promptly in writing and we will do our best to resolve your complaint as quickly as possible.

Sometimes it may take longer to fully investigate and If a complaint is particularly complex, it may take longer to resolve. We will always try our best to respond to your complaint as quickly as possible and we’ll send you our final response no later than 8 weeks from when you first complained. If we can’t complete our investigation in this time, we’ll contact you to explain the delay and give you an indication of when to expect our response.

If you’re not happy with our final response or if your complaint is not resolved within 8 weeks, at this point, you can refer it to the Financial Ombudsman Service.

The Financial Ombudsman Service will only deal with your complaint if you have given us the opportunity to put matters right, so please contact us first and we will do all we can to help you.

Financial Ombudsman Service (FOS)
If you want the FOS to consider your complaint, you must send your complaint to them within 6 months of the date of our final response. Their contact details are:

The Financial Ombudsman Service
Service Exchange Tower
London
E14 9SR

Telephone:

0300 1239 123, calls to this number cost no more than calls to 01 and 02 numbers.

0800 023 4567, calls to this number are now free on mobile phones and landlines.

+44 20 7964 0500, if you are calling from outside the UK.

Email: complaint.info@financial-ombudsman.org.uk

Information regarding the service can be found on the Financial Ombudsman website:

http://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm

European Online Dispute Resolution Platform
In relation to your complaint you can also request a review from the European Online Dispute Resolution platform:

http://ec.europa.eu/consumers/odr/

Representative APR Example

The rate you are offered will depend on your individual circumstances.

All loans are subject to status. The interest rate offered will vary depending on our assessment of your financial circumstances and your chosen loan amount.

5.5% APR Representative based on a loan of £10,000
repayable over 60 months at an interest rate of 5.5% pa (fixed).
Monthly repayment of £190.39. Total amount payable £11,423.40.

DISCLAIMER

Wizborn Consultants Limited is authorised and regulated by the Financial Conduct Authority 842082. Our BVRLA membership number is 10104. We act as a credit broker not a lender. We can introduce you to a limited number of lenders who may be able to offer you finance facilities for your purchase. We will only introduce you to these lenders. We may receive a commission payment from the finance provider if you decide to enter into an agreement with them. You may be able to obtain finance for your purchase from other lenders and you are encouraged to seek alternative quotations. Business customers may not be protected under the Consumer Credit Act 1974 or the rules of the Financial Conduct Authority. 

Wizborn Consultants Limited – Registered in England and Wales. Company number: 7837960. Registered with the Information Commissioner’s Office as a Data Controller. Data Protection Registration number: ZA566649. Registered Office Address: 367 Caledonian Road, London, N7 9DQ Telephone: 02039741081. Email: info@wizborn.co.uk

WARNING: Late repayment can cause you serious money problems. For more information, go to MONEYADVICESERVICE.ORG.UK.

All Loan approvals & Quotes are subject to Credit Score and Affordability requirements by lenders. If you meet the lender’s criterion, you can borrow the money. We as a broker make an attempt to process your application with the most suitable lenders in our panel.